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FAQ RETURNS & REFUNDS

How do I return a purchase?

If you are not satisfied with an item purchased on MyLuxuryCloset.com you can return it within 10 business days from the date of delivery.

What is your refund policy?

If you decide to return your purchase, you will be given the option of either a refund or a store credit. You can use your store credit to purchase other products on the site after it has been issued. Store credits do not expire. Shipping and handling fees may apply on all return requests and will be deducted from the final refund amount.

Can I exchange my purchase for another product?

Your store credit may be applied to another product but product for product swaps are not offered at this time

When will I see my credit or refund?

The time it takes for a refund to appear will depend on your credit card company or bank. Typically, a refund will appear on the client’s billing statement around 10 business days after the date of issue.

For returns, refunds will only be issued upon reception of the returned item at our final shipping warehouse. Please allow up to 3 business days from the time the item arrives at our warehouse for the refund to be issued. For more details please see  Refund Policy

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